Privacy Policy

We collect information you provide directly: name, email address, shipping and billing address, phone number (where provided), order details, review submissions, photographs, fur child names and messages sent through contact or postcard forms.

We collect limited technical information automatically, such as device type, browser, approximate location derived from IP address and pages visited, in order to operate, secure and improve the website.

Payment card details are processed by our payment provider. We do not store full payment card numbers.

To process and fulfil orders, manage subscriptions, provide customer service and send transactional messages relating to a purchase or request.

To publish reviews, ratings and submitted photographs where permission has been provided through a submission form.

To send Manor news and marketing communications where you have subscribed, and to measure how those communications perform.

To operate, secure, troubleshoot and improve the website, and to comply with legal obligations.

Where you send a digital postcard, we use the recipient's details to deliver that requested message.

Postcard recipients are not automatically enrolled in marketing communications. A recipient will only receive promotional email if they separately choose to subscribe.

Please only provide details for a recipient who would welcome the message.

We share information with service providers who help us operate the website and business — including hosting, ecommerce, payment processing, shipping, email delivery and analytics providers — and only for those purposes.

We may disclose information where required by law, to protect our rights, or in connection with a business transfer.

We do not sell personal information.

We keep personal information for as long as needed for the purpose it was collected, including to meet accounting, tax, warranty and legal requirements, after which it is deleted or anonymised.

You may unsubscribe from marketing email at any time using the link in any promotional message.

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, and to request a copy of your data.

You may ask us to remove a published review, photograph or other submitted content at any time.

To make a request, contact The Butler using the address below. We may need to verify your identity before acting on a request.

The website may use cookies and similar technologies to keep the site functioning, remember preferences, understand site usage and, where applicable, measure marketing performance.

You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site work.

We take reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can remove it.

We may update this Privacy Policy from time to time. The version posted on the website governs from its stated effective date.